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Evidence Guide: MSS403044 - Facilitate continuous improvement through the use of standardised procedures and practices

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Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403044 - Facilitate continuous improvement through the use of standardised procedures and practices

What evidence can you provide to prove your understanding of each of the following citeria?

Facilitate the application of standardised procedures

  1. Ensure all required procedures are accessible by relevant personnel.
  2. Assist personnel access relevant procedures, as required.
  3. Facilitate the resolution of conflicts arising from job.
  4. Facilitate the completion of required work in accordance with standard procedures and practices.
Ensure all required procedures are accessible by relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist personnel access relevant procedures, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the resolution of conflicts arising from job.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the completion of required work in accordance with standard procedures and practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the identification of improvement opportunities

  1. Analyse the job completion process.
  2. Ask questions of job incumbent which lead them to identify improvement opportunities.
  3. Encourage job incumbents to conceive and suggest improvements.
  4. Facilitate the trying out of improvements in accordance with procedures.
Analyse the job completion process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ask questions of job incumbent which lead them to identify improvement opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage job incumbents to conceive and suggest improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the trying out of improvements in accordance with procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Standardise and sustain improvements

  1. Facilitate the updating of standard procedures and practices.
  2. Check the capability of the work team aligns with the requirements of the procedure.
Facilitate the updating of standard procedures and practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the capability of the work team aligns with the requirements of the procedure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Facilitate the application of standardised procedures

1.1

Ensure all required procedures are accessible by relevant personnel.

1.2

Assist personnel access relevant procedures, as required.

1.3

Facilitate the resolution of conflicts arising from job.

1.4

Facilitate the completion of required work in accordance with standard procedures and practices.

2

Facilitate the identification of improvement opportunities

2.1

Analyse the job completion process.

2.2

Ask questions of job incumbent which lead them to identify improvement opportunities.

2.3

Encourage job incumbents to conceive and suggest improvements.

2.4

Facilitate the trying out of improvements in accordance with procedures.

3

Standardise and sustain improvements

3.1

Facilitate the updating of standard procedures and practices.

3.2

Check the capability of the work team aligns with the requirements of the procedure.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Facilitate the application of standardised procedures

1.1

Ensure all required procedures are accessible by relevant personnel.

1.2

Assist personnel access relevant procedures, as required.

1.3

Facilitate the resolution of conflicts arising from job.

1.4

Facilitate the completion of required work in accordance with standard procedures and practices.

2

Facilitate the identification of improvement opportunities

2.1

Analyse the job completion process.

2.2

Ask questions of job incumbent which lead them to identify improvement opportunities.

2.3

Encourage job incumbents to conceive and suggest improvements.

2.4

Facilitate the trying out of improvements in accordance with procedures.

3

Standardise and sustain improvements

3.1

Facilitate the updating of standard procedures and practices.

3.2

Check the capability of the work team aligns with the requirements of the procedure.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to routinely facilitate:

the use of standardised procedures

continuous improvement

the sustaining of improvements.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

identifying customer requirements

identifying variability

available procedures and their application and updating

takt time and cycle time

muda

continuous improvements processes

questioning technique.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Customer includes one or more of:

internal customer

external customer

final customer.

Procedures (written, verbal, visual, computer based, etc.) include one or any combination of:

work instructions

standard operating procedures (SOPs)

safe work method statements

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant.

Takt time includes one or more of:

the time required to complete one job cycle if the customer’s time and volume expectations are to be met (i.e. the available time divided by the number of units required)

time per piece where applied to piece work

time per tonne or litre when applied to bulk product

time per work item when applied to an office or service environment

deadlines required to meet delivery dates when applied to project work.

Conflicts arising from job include one or more of:

cycle time (mean time taken to actually do the job) is longer than takt time

multiple jobs required in the same timeframe (i.e. priority conflict)

takt time cannot be met with resources available

takt time is longer than available time

factors restricting productive capacity.

Variability includes one or more of:

any change which occurs in the job

different times taken to do the same thing

different effort taken to do the same thing

different results from applying the same effort (i.e. variation in quality)

amount of rework required.

Muda (waste) includes consideration of all of:

overproduction

waiting

transporting

inappropriate processing

unnecessary inventory

excess motion

defects

underutilised employees.